Take card payments over the phone — Mail Order / Telephone Order
Manual entry payments
Key card details directly into your terminal to accept phone and mail order payments.
Uses your existing terminalsNo setup or monthly costReviewed in 3 working days
Can you send a payment link instead?
Payment Links are the quickest and most secure way to get paid remotely. The customer pays on a secure checkout page — no card details need to be shared with you.
Agree the order and total with your customer while they're on the call.
2
Key the card details straight into the terminal
On an enabled terminal in MOTO mode, type the card number, expiry and CVV as the customer reads them out.
3
Take the payment and send a receipt
Confirm the payment and send a receipt by email or SMS.
Pricing
Surcharge+1%
Applied on top of your standard acquiring fee for each manual entry payment. No setup or monthly fee. The surcharge reflects the higher fraud risk of card-not-present transactions.
Subject to approval
Because card-not-present payments carry more risk, every request goes through an eligibility check and isn't guaranteed. If approved, we'll enable MOTO on your chosen terminals — reviews are typically complete in 3 working days.
MOTO
Take card payments over the phone
Your request is under review
We're checking your eligibility. This usually takes 3 working days — we'll email you when there's a decision.
Pending
What you submitted
Requested—
Terminals—
Transaction history—
What happens next
1
We review your request
Our team checks your transaction history and account, usually within 3 working days.
2
We let you know
You'll get an email with the decision. Not every request is approved.
3
Start taking MOTO payments
Once approved, your selected terminals can take phone payments straight away.
MOTO
Take card payments over the phone
MOTO is active
Phone payments are switched on. +1% on top of your standard acquiring fee.
Active
Enabled terminals
How to take a MOTO payment
On an enabled terminal, choose MOTO from the main menu
Enter the payment amount
Key in the card number, expiry and CVV as the customer reads them out
Confirm the payment and send a receipt by email or SMS
Request MOTO
Choose which terminals you'd like to take MOTO payments, then upload your recent transaction history so we can review your eligibility.
Tell us which terminals you'd like to use MOTO on. If approved, these are the terminals we'll switch it on for.
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Upload a statement or report from your previous acquirer showing at least 6 months of MOTO transaction history. This is required to assess your eligibility.
Accepted formats: PDF, CSV, XLS. Max file size: 10 MB.
We'll review your request within 3 working days.
Edit MOTO terminals
Choose which of your terminals take MOTO payments. These are the terminals MOTO was approved for.
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A +1% surcharge applies on top of your standard acquiring fee for every manual entry payment, whichever terminal takes it.